Turning Point

The Turning Point needed an Email solution which would offer secure backup (a large proportion of our company data/history is kept in email form) and extreme reliability of transmission and reception to ensure our entire international team was in constant contact. The obvious choice was Rackspace Microsoft Exchange with their reputation for 24/7/365 Fanatical Support

The Turning Point is an international leadership development consultancy.
Its business is to foster the leadership in every manager, in the service of a compelling vision and the delivery of practical results. It has developed special competence to do this in support of the success of “transitions” such as mergers and acquisitions, the building of senior management teams and taking on new senior roles. Its international team of consultants delivers tailor-made development programmes inspired by the company’s research into leadership and its innovative learning practice.

Acknowledged as Europe's leader in transitions expertise and research, the Turning Point comprises a highly competent group of consultants with a diverse range of commercial and international experience that actively assists company leaders, their teams and organisations in navigating their way through some of the toughest and most demanding corporate transitions.

The result of a development programme from The Turning Point is confident, competent leadership and the delivery of practical results,
along with considerably enhanced performance of senior management teams.

Keeping up to date
The foundation of any business is information and communication. The Turning Point is no different to any other company and being a truly international operation, the email system is critical to the company’s wellbeing.

Richard Elsner is MD at The Turning Point, “We needed an Email solution which would offer secure backup (a large proportion of our company data/history is kept in email form) and extreme reliability of transmission and reception to ensure our entire international team was in constant contact.”
 

Finding the answer
Richard revealed, “We approached our IT consultant, Isaac Miller of Informal IT for his recommendations on what solutions were available in the market to suit our needs. His primary recommendation was Rackspace®”.

Rackspace was recommended, not only for its hosted Microsoft® Exchange system (security of data, restores possible up to 14 days after data deletion/loss), but also for the renowned Rackspace ‘Fanatical Support®’: 24/7/365 support promise.

The Rackspace sales and support team analysed the company’s requirements and configured the new email system to mirror those exacting needs.

Genuine peace of mind
The final result for The Turning Point has been genuine peace of mind. Company executives are assured that their email will be available 24/7 with round the clock technical assistance, which has been tested to the full. The support team offers rapid and efficient advice and intervention when needed along with rigorous (and persistent!) follow-up of open support tickets or issues. Richard Elsner revealed, “Recently when a whole mailbox needed restoring, the operation was completed within less than an hour of the request being made. This is the level of service we need and I cannot imagine settling for anything less, as email is so critical to our business.”

It’s so reassuring to know…
Richard summarised, “As a small business, albeit operating Europe-wide, it is hugely reassuring to have the continuous technical backup of Rackspace for our email communication system. All the problems we have encountered, however small, have been quickly resolved and professionally handled by the Rackspace support team regardless of the time of day.
I would certainly recommend Rackspace to any company where the mail system is critical to everyday operations.

Spanning the world
Fabio Torlini is Rackspace’s EMEA Marketing Director, “International companies need to have confidence and assurance that their mail system will be there on demand every hour of the day, every day of the year. We are delighted that The Turning Point has entrusted this critical application to Rackspace. We are confident that our worldwide service and Fanatical Support can more than live up to its reputation, and continue to provide mail and hosting services to them and many thousands of very satisfied users.

If you are leading your company through a merger or acquisition then a good company to turn to for appropriate advice and guidance is The Turning Point www.theturningpoint.co.uk or email richardelsner@theturningpoint.co.uk.

For hosting and email regardless of size or complexity then please visit www.rackspace.co.uk or call us for FREE advice. Tel: 0800 9880100.