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Cloud Servers with a Managed Service Level
- Our Fanatical Support ensures you don't need to find time to manage your servers -we've got that covered.
- Choose your preferred server size and only pay for what you use
- For resellers, you can rest comfortably knowing we'll take care of your client's solution as if it were our own.
Let us look after your cloud
Rackspace Managed Cloud Servers extends our industry-leading managed services on to the Rackspace Cloud. This extra support provides monitoring, operating system and application infrastructure layer support for your Cloud Servers – while our team of technical experts ensure you receive Fanatical Support, 24/7.
You can find out more information on Cloud Servers with a Managed Service Level in this video.
To find out more about the support provided on Rackspace Managed Cloud Servers, please visit our Knowledge Base.
How we price Cloud Servers
View the prices table below, or use our calculator to get the cost of your solution. Calculate now.
| Cloud Servers with a Managed Service Level | Starting at £65/month + below hourly cost. | |
| Server Sizes: |
Linux®*** Hourly (Estimated Monthly) |
Windows® Hourly (Estimated Monthly) |
|---|---|---|
|
512MB RAM 20GB Disk |
12p (£87.60) |
— |
|
1,024MB RAM 40GB Disk |
14p (£102.20) |
15.2p (£110.96) |
|
2,048MB RAM 80GB Disk |
18p (£131.40) |
20.4p (£148.92) |
|
4,096MB RAM 160GB Disk |
26p (£189.80) |
30.8p (£224.84) |
|
8,192MB RAM 320GB Disk |
42p (£306.60) |
51.6p (£376.68) |
|
15,872MB RAM* 620GB Disk |
70p (£511) |
89.2p (£651.16) |
|
30,720MB RAM** 1200GB Disk |
£1.10 (£803) |
£1.48 (£1,080.40) |
| Add SQL Server 2008 R2 or SQL Server 2012 |
+45p/hour per instance for Standard Edition (2GB, 4GB and 8GB instances)
+4p/hour per instance for Web Edition |
|
- - For 2GB - 8GB server sizes, add 45p/hour for SQL Standard Edition
- - For 15GB server sizes, add 55p/hour for SQL Standard Edition
- - For 30GB server sizes, add 68p/hour for SQL Standard Edition
- - For 2GB - 15GB server sizes, add 4p/hour for SQL Web Edition
- - For 30GB server size, add 6p/hour for SQL Web Edition
**For 30GB “first generation” Cloud Servers, add 20p/hour for both Linux and Windows instances
Cloud Servers Image Pricing
Create an image of any Cloud Server containing less than 80GB of data. Then use it to restore a server or duplicate a new one. Produce an unlimited number of images on-demand, or schedule automatic updates - daily or weekly.
Images are compressed and stored on Rackspace Cloud Files for 7p per GB per month. Please note: if you delete a Cloud Server, any associated stored images in Cloud Files will remain, until deleted from your account.
Pricing for Cloud Servers using File Level Backup
Rackspace Cloud Backup is a file level backup service available for use with Cloud Servers. Cloud Backup containers will be compressed, de-duped, and stored on Rackspace Cloud Files and charged at the standard Cloud Files price of 7p per GB/month. In addition, there is a monthly charge of £8 per Cloud Server backed up, however for customers with a Managed Service level this is included at no extra charge in your monthly account fee.
Rackspace Cloud Backup utilises the internal Rackspace infrastructure, so you will not incur outbound bandwidth charges. If you delete a Cloud Server, the associated backup container stored on Cloud Files will persist in your account unless the backup container is explicitly removed.
Pricing for additional IP addresses
Additional public IPv4 addresses can be purchased for both first generation and next generation Cloud Servers. Restrictions apply; read this Knowledge Centre article for more details.
Additional IPv4 addresses for first generation Cloud Servers are priced at £2 per IP per month. Please contact us for relevant next generation Cloud Server pricing.
Bandwidth
Inbound Bandwidth (i.e. uploading) is free. Outbound Bandwidth (i.e. downloading data) is charged at 8p per GB.
Additional Licences
RedHat Enterprise Linux images are available for an additional £12.50 per month.
*Microsoft SQL Server images are available on 2GB and higher Cloud Servers.
-For 2GB - 8GB server sizes, add 45p/hour for SQL Standard Edition
-For 15GB server sizes, add 55p/hour for SQL Standard Edition
-For 30GB server sizes, add 68p/hour for SQL Standard Edition
-For 2GB - 15GB server sizes, add 4p/hour for SQL Web Edition
-For 30GB server size, add 6p/hour for SQL Web Edition
Support
Cloud Servers
With Cloud Servers, you get more control and customisation of your infrastructure to build your own hosting solutions. We manage the network, the hardware, and the virtualisation layer. You get full control of your virtual instance – that means you call the shots when it comes to the OS, server applications and code.
Managed Cloud Servers
With Managed Cloud Servers you’ll still have complete control of your virtual instance and we support it and manage the patches and updates. We take first-responder action to all monitoring alerts; 24 hours a day, 7 days a week, 365 days a year. In addition you’ll have access to our cloud experts, who can help you plan for future expansion and exploit your current cloud environment.
| What is supported/included? | ||
| Cloud Servers | Managed Cloud Servers | |
|---|---|---|
| 24x7x365 Chat/Phone/Ticket Support |  |
|
| Control Panel | |
|
| Virtualisation Layer | |
|
| Server Provisioning On-demand | |
|
| 100% Network Uptime Guarantee | |
|
| Data Centre (100% HVAC/Power Uptime Guarantee) | |
|
| Migrations (3-Hour Migrations for Server Host Degradation) | |
|
| Standard Image Backups (Freq/Retention: 1 daily/2 days and weekly/1 week) |  |
- |
| Expanded Backups (Freq/Retention: 1 daily/14 days and weekly) | - | |
| File Level Backups (Freq: on-demand, hourly, daily, weekly) |  |
|
| Server OS and Apps Infrastructure Support (Includes Updates/Patches) | - | |
| 24x7x365 Monitoring Response and Resolution (URL Content, Port, Ping) | - | |
| Technical Guidance | - | |
| Account Team | - | |
Requires you to schedule backups. Additional charge of 7p per GB/month.
Requires you to schedule backups with Rackspace Cloud Backup.
What Makes Fanatical Support?
- We don't know what "closed" means. However you'd like to work with us—on the phone or in instant live chat—we'll be here to help 24x7
- We're total cloud geeks. We love the cloud and we know it well. Tell us about your app, and we'll recommend how to make it sing
- We talk AND we listen. We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity
How Cloud Servers Work
The virtualisation layer
Each Cloud Server is a virtual machine abstracted from the hardware. We use a software hypervisor with proven performance, reliability, scalability, and security. Launching a new Cloud Server happens in minutes since we only need to start up a virtual machine on already running hardware. Virtualisation also allows Cloud Servers to be moved easily or even resized for more CPU and memory.
CPU Bursting
All Cloud Servers come with a certain amount of guaranteed CPU power based on the size of the servers you create. However, at times when there's extra CPU power available from the host hardware, we take advantage of it, providing your workloads extra processing power without any additional cost to you.
In-Place Resizing
Scaling up your Cloud Server is simple–you don't need to reinstall anything. With the click of a mouse or simple API call, your Cloud Server is momentarily taken offline, the RAM, disk space and CPU allotment are adjusted, and the server is restarted. The entire process is automated and takes just a few minutes.
| Linux® Distributions | Windows® Images |
|---|---|
CentOS 6.0 
|
Windows Server 2012 |
|
CentOS 5.6
|
Windows Server 2012 with SQL 2012 Standard Edition |
|
Red Hat® Enterprise Linux® 6.1
|
Windows Server 2012 with SQL 2012 Web Edition |
|
Red Hat® Enterprise Linux® 5.5
|
Windows Server 2008 R2 with SQL 2012 Standard Edition*
|
|
Ubuntu 11.10 (Oneiric Ocelot)
|
Windows Server 2008 R2 with SQL 2012 Web Edition*
|
|
Ubuntu 10.04 LTS (Lucid Lynx)
|
Windows Server 2008 R2 Enterprise 64-bit |
| - | Windows Server 2008 R2 with SQL Server 2008 R2 Standard Edition*
|
| - |
Windows Server 2008 R2 with SQL Server 2008 R2 Web Edition*
|
*Microsoft® SQL Server 2008 R2 and SQL Server 2012 images available on 2GB and higher Cloud Servers. For 2GB - 15GB server sizes, add 45p/hour for SQL Standard Edition or add 4p/hour for SQL Web Edition. For 30GB server size, add 68p/hour for SQL Standard Edition and 6p/hour for SQL Web Edition.
Cloud Servers with a Managed Service Level FAQs
What is Cloud Servers with a managed service level?
Cloud Servers with a managed service level extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an additional level of support that includes monitoring, OS and application infrastructure layer support, and technical guidance on your Cloud Servers.
What is included in the managed service level for Cloud Servers?
Cloud Servers with a managed service level includes access to a dedicated, 24x7x365 support team via phone, chat, and online support ticket. The team will support your servers from the OS up through the application stack of MSSQL, .Net/IIS, and the LAMP stack on Linux. Your Cloud Server will be regularly patched and updated. Monitoring services are included, with the Managed Service team proactively responding to any alerts. We will monitor up to two user-defined ports as well as user-defined URL content.
We will provide free licensing for the Rackspace Cloud Backup file-based backup option (standard Cloud Files storage fees apply).
Specific OS/Applications Supported:
| Linux OS & Applications | Windows OS & Applications |
|---|---|
| Ubuntu® 12.04 LTS, 11.10, 11.04, 10.04 LTS | Windows 2008 R2 Enterprise 64-bit |
| CentOS 6.3, 6.2, 6.0, 5.6 | .NET Framework 2.0-4.0 |
| Red Hat® Enterprise Linux® 6.1, 5.5 | IIS 7.5 |
| Apache 2.2 | Microsoft SQL 2008 R2 Standard and Web Editions* |
| MySQL 5.5, 5.1, 5.0 | Microsoft SQL 2012 Standard and Web Editions* |
| PHP 5.3 |
What does a Cloud Server with a managed service level cost?
Upon the creation of a Cloud Server account with managed service, a flat monthly account fee of £65 will be assessed when at least one server on the account is active/used during that month. There is no limit to the number of Cloud Servers with a managed service level, and the flat fee will cover all of them. Additionally, there will be a service charge on top of existing Cloud Server utility prices, billed monthly (based on your anniversary date).
Why is there an account fee as well as a service fee?
The account fee covers the administration of your managed service level account and the service fee covers the support team and the services they provide.
Can I purchase additional IP addresses?
Additional public IPv4 addresses can be purchased for both first generation and next generation Cloud Servers. Restrictions apply; read this Knowledge Centre article for more details.
Additional IPv4 addresses for first generation Cloud Servers are priced at £2 per IP per month. Please contact us for relevant next generation Cloud Server pricing.
Will the £65 account fee be assessed with only partial-month usage of a managed Cloud Server or will it be prorated?
The account fee will not be prorated. The service fee, however, is a utility fee and you will only be charged for the amount of time your server is active.
Will the Rackspace support team automatically scale the Cloud Server(s) if necessary?
Not at this time. However, if you notice issues or have questions about capacity, the managed service level team will work with you and recommend solutions.
Will Rackspace troubleshoot programming/code for customers?
No, the managed service level team will not troubleshoot your code/programs.
Does Rackspace back up my Cloud Server with a managed service level?
No, your Cloud Server does not get backed up until you configure and schedule backups. You have two options:
1. Cloud Server images: Learn about creating and restoring images via our Cloud Control Panel or API.
2. File-level backups using Rackspace Cloud Backup: Learn more in our Knowledge Center.
What is Rackspace Cloud Backup?
Rackspace Cloud Backup is the file-level storage option included with Cloud Servers with a managed service level. It allows you to configure backups through the Control Panel and choose to back up a particular folder or file with the frequency that works best for you. For additional information, please check out our Knowledge Center articles:Rackspace Cloud Backup: FAQs
Rackspace Cloud Backup: Getting Started Guide
Rackspace Cloud Backup (File-Level) vs. Cloud Server Images
What is the expanded image backup option included with my Cloud Server with a managed service level?
Expanded image backups allow you to retain up to 14 daily backups (in the form of snapshots), along with 1 weekly backup (also in the form of a snapshot). All backups will be stored on your Cloud Files account (costs apply) and can be configured and scheduled through the Cloud Control Panel.
Do I need a separate account for Cloud Servers with a managed service level?
Since the managed service is offered at the account level, every cloud product in the account receives the managed service level. Therefore, if you want to have some cloud servers that do not have managed service and some that do, you will need to have a separate account for the Cloud Servers without a managed service level.
-Can I move my servers from my current account to a managed account?
If you decide you want managed service for a server in your current (unmanaged) account, you will need to migrate that server to a new server within a managed service level account. The migration is necessary in order for the appropriate OS images, patching and updates, and system administration access provisions to be deployed on the server. All of these features are necessary for the Managed Cloud team to be able to provide you with the highest quality support for your server. The Managed Service team will help you determine the most efficient and effective way to migrate your unmanaged server to Managed Service.
Is there a cost associated with data migrations services?
The Managed Service team will assist you in determining if a migration is needed. If it is, the Managed Service team will work with a Rackspace Partner on the migration. Any work performed by a Partner will incur additional charges.
As a Rackspace customer, can I link my Managed Hosting configuration and account to a Cloud Server with managed service configuration and account?
Yes, the same way you are currently able to link your Managed Hosting accounts and your cloud accounts.
How do I contact the Managed Service Team?
You can contact the Managed Service team via direct chat, a phone call to 08000 546 645, or by submitting a ticket online. There are links to all of these options on the Control Panel.
Do you have Cloud Servers with a Managed Service Level in the UK?
Yes, for information, check out the following link.
