B2B communications specialists, Base One Group uses intensive dedicated hosting to save time and money and concentrate on the award-winning creative business for which they are well known.
West London based B2B communications agency, Base One Group, is a dedicated, full service, specialist business to business agency offering a wide range of marketing services, including branding, creative design and interactive, web-based communications. Working at the leading edge of the B2B industry requires a wide range of support services, not least a managed hosting facility for the creation, development and ongoing hosting of many customer websites including British Gas Business, and UK Saab dealer websites, Saab Global PR, and B2B Marketing.
Paul Hatcher is head of Interactive at Base One. “We are constantly developing new websites and making changes to existing web pages on behalf of our customers, though it must be said that many clients have adopted our Drupal CMS and now carry out their own updates. For them and us it is absolutely critical that we have 100% network uptime and total support from our hosting provider, which is why I chose Rackspace for this important service.”
“We did have a period of hosting our own sites, but this is difficult as any problems were immediately down to us, and supporting this server required time to attend to server issues such as applying patches and upgrades, as well as taking support calls from our clients should a problem occur. This, of course, diverted us from the more gainful employment of creating websites or online campaigns.”
“As a professional web developer I know how important it is to have a hosting company you can trust. With Rackspace® I know that if I call them at 3:00am, (it can happen!), I will get a reply from a level III technician within five rings – no answering systems or menu choices, just live people. I can then explain the problem once and the support team will take over. I just love the reality of being understood first time – it is so rare to find really knowledgeable people at the other end of a service line. I know that once an issue has been raised it will be rapidly sorted out. If it’s a hardware problem then Rackspace guarantee to replace it within one hour - I certainly did not have the storage space, spare cash or inclination to stock reserve backup hardware in case something went wrong, so this is genuine icing on the cake.”
No match elsewhere
“I looked at a number of potential hosting partners but none could match Rackspace for the levels of service (24/7/365) or guarantees of network uptime (100%). We made the decision to host with Rackspace as an intensive hosting customer and have not regretted it for a second.”
“I know I can rely totally on their support team to let me know if we have any problems, but more importantly, I can arrive at the office in the morning and get a call informing me that a problem had occurred overnight but had been fixed without my intervention. I gain sleep and peace of mind. I can thoroughly recommend it!”
Specialist Agency Packages
Fabio Torlini, EMEA Marketing Director at Rackspace said, “We recognise that creative agencies often have greater needs than our straightforward hosting clients and accordingly we have developed specific managed hosting packages to meet their individual requirements. Whether it is for short-term campaigns (as little as one-month) or stable, reliable, long-term hosting for their clients, agencies can be sure that Rackspace can provide the appropriate package at the right price.