Scorpion Automotive is the UK's leading supplier and manufacturer of vehicle security alarm systems and mobile communication Interfaces for passenger cars and both light and heavy commercial vehicles. The company’s diverse range comprises vehicle security products including tracking systems and a wide range of automotive and commercial accessories for safety, comfort and ease of driving. Rackspace has provided the secure hosting that enables their tracking system to operate 24/7/365.
Scorpion puts a sting in its tail with 100% network uptime
Scorpion Automotive is the UK's leading supplier and manufacturer of vehicle security alarm systems and mobile communication Interfaces for passenger cars and both light and heavy commercial vehicles. The company’s diverse range comprises vehicle security products including tracking systems and a wide range of automotive and commercial accessories for safety, comfort and ease of driving.
Vehicle Tracking Systems
A key element in the success of the company has been the rapid growth in the adoption and use of vehicle tracking systems which enable the Police Force to track down stolen vehicles or pinpoint their position with ease using the very latest GPS based technology.
Mark Downing is Managing Director at Scorpion Automotive, “Since the launch of the new ScorpionTrack website our product sales have gone from strength to strength. Which no doubt has been helped by the fact that we design and manufacture here in the UK. ScorpionTrack has recently just won ‘Best British Product’ in the Mobile Electronic News Awards.
Uptime is critical
Chris O’Hara is Ecommerce Director for Scorpion Automotive and manages the company’s IT infrastructure including the channel marketing website, “ScorpionTrack has really taken off since its launch and subsequent Thatcham TQA approval. The dramatic success has caused us to look very carefully at the web hosting element of the business.
ScorpionTrack relies totally on the website for reporting and tracking, so it is absolutely critical that we maintain 100% network uptime to ensure the security and safety of all our clients’ vehicles. When we set up the business we were self-managing servers at a remote location, but this proved to be very unreliable and far too haphazard for the highly secure and time sensitive nature of our business. We made the decision to completely outsource all our managed hosting requirements from Rackspace® Hosting. The reasons we chose Rackspace were for their well-known brand name, market reputation for superb support, and their 100% network uptime guarantee. The choice has proven to be a perfect match for our products.”
Chris added, “We now use Rackspace for our email too. The online service is very reliable, and certainly beats the in-house, spam-laden, malware stricken server we replaced. The benefit of having a managed email package far outweighs any cost consideration. We know that we have full reliability and availability 24-hours a day on a system that can be accessed from anywhere that has online access.
“Rackspace support has been excellent”, said Chris, “We can relax secure in the knowledge that a level three technician is always instantly available for us to contact. This has meant a far greater concentration by the internal IT team on developing our systems and caring for customers – a considerably more efficient and profitable use of time.”
Speed of response
Chris revealed “ScorpionTrack is all about speed of response and the instant ability to inform the authorities of a vehicle theft. This is why Rackspace Hosting is so critical to our business. If there is any unusual activity with a monitored vehicle, then the secretly located tracking device sends an immediate warning to the 24-hour monitoring centre. This activity could be alarm activation, battery disconnection or any unusual incident of movement not usually associated with the vehicle. We then contact the customer – usually on mobile for urgency – then activate the GPRS tracking device and inform the police of the exact location of the vehicle if a problem is identified. This unmatched speed of response can save owners thousands of pounds and ensure the vehicle is returned without undue damage. The police are equally pleased as we can direct them to the exact location of the stolen vehicle, often enabling more arrests for associated crimes.
Chris summarised, “The Rackspace Fanatical Support® team monitors our servers at all times and ensures we have 100% uptime, full back up and firewall protection. This is a key factor for ScorpionTrack because any server downtime equates to no protection for our customers. I would certainly recommend Rackspace Hosting for any business critical web applications. Their support is unmatched and they offer highly proactive advice to ensure we maintain an unblemished operating record. We are very excited about the future business opportunities for ScorpionTrack, which is so technologically advanced that other manufacturers are now buying their tracking technology direct from us. We envisage working alongside Rackspace in developing new and exciting online businesses.”
If you are interested in securely protecting your valuable car, boat, caravan, motorbike or commercial vehicle then a visit to the ScorpionTrack website is a must. www.scorpiontrack.com or call the company on +44 (0)1257 249928 for more detailed information.
For secure, 24-hour web hosting and managed email solutions visit www.rackspace.co.uk or call the sales team on 0800 988 0100 for a FREE and friendly chat about the options available to you.