Software (Europe) Ltd, formed in 1989, is a highly successful supplier of innovative web-based services. The company was originally set up to offer solutions to the System z mainframe software industry. Ten years ago the management team at Software Europe saw a unique opportunity to extend business onto the Internet. Software Europe now provides global SaaS solutions to over 140 customers, catering for their needs in the expenses management and contract and supplier management sectors.
The company was originally set up to offer solutions to the System z mainframe software industry. Ten years ago the management team at Software Europe saw a unique opportunity to extend business onto the Internet. Software Europe now provides global SaaS solutions to over 140 customers, catering for their needs in the expenses management and contract and supplier management sectors. Today, many large clients including the National Health Service, TNT and Virgin Media all have staff members accessing the system 24-hours a day using a variety of Internet browsers to enter and claim business expenses and manage contract information. The system maintains all records, accepts scanned in receipts, calculates mileage and ensures everyone is paid on time. The key to the astounding success and growth of the company is this absolute freedom to log in and use the system whenever and wherever you happen to be.
Software as a Service
Neil Everatt is Managing Director at Software Europe, “We saw a huge opportunity to deliver a unique software package to our clients through the most widely used customer interface – the internet. SaaS (Software as a Service) is now growing rapidly, with many companies forsaking the tradition of buying and managing specialist hardware and software in-house and simply buying the latest service whenever it is required.” Neil added, “This change of delivery demands a level of network uptime and support, which is well beyond the average hosting company and the prime reason we migrated our entire system to Rackspace® Hosting.
Neil went on to say, “At the outset we had managed with a small hosting partner, but the growth of the business and rapid success of the SaaS format meant that we soon outgrew the size and capabilities of that hosting partner. The key for us was the 100% network uptime and rapid scalability as well as enhanced security of data. We were aware of Rackspace and their ‘Fanatical Support®’ reputation and admittedly, it was with some trepidation that we called them for a quote, fearing potentially higher costs. Incredibly the project to migrate the entire system to virtual servers, based on a new, custom designed private cloud, proved to be totally affordable and met all our specifications for existing and future applications.”
Neil revealed, “Rackspace helped us design the optimum hosting solution from a blank page, and the eventual configuration is ideal for speed, reliability and instant recovery should there ever be an issue. This involved a huge understanding of our business model and a willingness to become deeply involved in all our customer requirements” Neil added, “I was sceptical about the Fanatical Support® claim and like many others at the start of the relationship dismissed it as ‘marketing hype’. I now admit that I could not have been further from the truth. Rackspace support is, and has been, absolutely phenomenal. Their knowledge and capability extends to far beyond that which you would expect from a normal hosting company. The level of care on offer and availability of the support team day or night is remarkable. So much so, our IT team can now spend their time concentrating on our development work rather than worrying about the sites or the servers.”
50% year on year average growth rate
Neil summarised, “For anyone concerned with providing SaaS there is not a better hosting partner in the market than Rackspace. Their attention to detail, from set up to operation, is absolutely meticulous, and the peace of mind that their guarantees bring is certainly part of the reason we have been able to sustain an amazing growth rate average of 50% year on year since we started. I would not hesitate to recommend them.
David Kelly is Managing Director of Rackspace EMEA, “SaaS is a rapidly growing IT sector and more and more companies are opting to buy computing services online and on demand. This frees them from the tasks of software and hardware management and replacement, and allows the use of the very latest versions with all the incumbent benefits at no additional cost. At Rackspace the switch to virtualisation and cloud computing by many clients has heralded a new era of hosting, and highlights the importance of security, network uptime and support that is second to none. Rackspace has built its reputation on Fanatical Support® and this applies even more today than ever before.”
If your business needs online expense management and contract and supplier management then look at Software Europe’s website: www.software-europe.co.uk or call them on +441522881300 for the latest information. If you are considering SaaS or have an offering in production already, take a look at the best range of SaaS Hosting offerings on the market today. Please call the Rackspace team FREE on 0800 988 0100 or visit our website at www.rackspace.co.uk/
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