Rackspace® is different to many other hosting providers in that we are a service orientated company. It is our goal to be the best service company your business has ever interacted with. Our customer service philosophy, Fanatical Support® has won much industry recognition, including being voted the UK's best service company in the Unisys/Management Today Service Excellence Awards 2005.
The Rackspace core values reflect the importance of customer service in the Rackspace culture:
- Fanatical Support in all we do
- Results first, substance over flash
- Embrace change for excellence
- Passion in our work
- Keep our promises
- Treat Fellow Rackers like friends and family
For customers, Fanatical Support means that Rackspace employees are available 24/7/365 to meet and exceed our customer's expectations. Every customer gets fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network and infrastructure uptime and many other business-critical support features.
You have to experience it to believe it - quite often people don't buy into our Fanatical Support philosophy and so go and try a competitor - as soon as they experience their level of service they soon come back!
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