Fanatical Support

Who We Are

We're always here

Direct, one-to-one interactions with our support team, 24/7, 365 days a year. None of those frustrating automated menus when you call

We're ready to help

From detailed planning to a 3am emergency, you always get unlimited technical phone support and access to our huge online knowledge base.

We're empowered

We love helping you and we’re equipped to do just that. So, when you call Rackspace, you’ll speak to someone who can solve your problem.

We're transparent

No matter what happens, our Rackers will always speak honestly. And when we make a mistake, we’ll openly admit to it AND fix it.

What We Offer


We’ve got Red Hat, Microsoft, VMware and Cisco-certified engineers, in addition to many other certifications and qualifications, all on hand 24/7, 365 days a year.


Our customers regularly change their configurations to match their varying business needs. We operate quickly for smooth, painless changes: we move fast and we love it!


We treat every customer interaction as a priority. That means you can get on with your day safe in the knowledge that we're rapidly doing our utmost for you.

Strong SLAs

Our SLA's guarantee you'll get 100% power and 100% network uptime, with 1 hour guaranteed replacement for hardware failures. And that’s the minimum.

What We'll Never Do

No technology lock-in

Rackspace is committed to open standards. That's why we launched OpenStack®, the vendor-neutral, open source cloud operating system.

No vendor lock-in

If we don't meet our contractual obligations and can't make it right, you can leave. Stay because you want to, not because you have to.

No scripted answers

We don’t use scripts to solve problems, we use our brains. Our customers deserve the right answers, not what a script tells us to say.

No one-size-fits-all solutions

We'll help you find the best solution for your needs, not what suits us. If you end up spending less with us, that's great!

Questions? Get in touch with us

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