As a Lead Technician, I focus on...
- Technical ownership of the customer’s solution at Rackspace
- Having a deep technical understanding of the customer’s setup
- Working with the customer and Rackspace systems admins to ensure swift issue resolution, and proactively identifying and resolving any future problems
Why I love being at Rackspace
“This really is a great place to work. We have a lot of very clever, talented people who pull together to deliver Fanatical Support to our customers, and it’s great to be part of that environment. It’s also great to be working for an industry leader, especially as the market shifts towards mainstream adoption of cloud computing.”