The overarching issues for CIOs trying to support their organisation’s objectives are cost reductions, increased agility and responsiveness, and comprehensive governance and security. To minimise the pain, the IT department needs to shift from a cost centre to a business enabler. As a result, CIOs are looking for trusted partners that can become an extension of their IT department, removing the burden of the day-to-day mundane tasks. CIOs need partners with excellent relationship governance, commercial and service level transparency, consistency of performance and support, and the potential for long term sustainability. This is where working with Rackspace can help.
Fanatical Support is our DNA and the keystone upon which we have built our business. To you, it translates into meaningful outcomes and deliverables such as 100% network and power uptime guarantees, customer performance monitoring and much more. It underpins all of the solutions and services we offer.