24/7 Support 0800 988 0300
Sales 0800 988 0100
Start a Live Chat
Service Levels
Every business is unique, not only in their business type or size but also depending on their circumstances and the way it's run.
Rackspace sees a great variety when it comes to IT and resources the company has available. Some companies may have lots of in house expertise or have invested money in hardware and software, others may not have any resources at all, but wish to outsource to experts and concentrate on their core business.
There is no rule book which says which is the right or wrong way, there are simply different ways and therefore Rackspace has developed several service levels based on what level of expertise and service a company requires from their hosting provider.
If you have plenty of inhouse expertise and resources and want to keep close control over your hosting environment, you may be interested in our Managed Colocation service level.
If you have limited in house expertise and just want to offload the management of your hosting to a provider you can trust, managed hosting from Rackspace woudl be for you.
For companies who are looking for an extension of their IT department in a hosting provider, our top service level, Intensive Hosting fits the bill. Here your dedicated support team understands your business and hosting set up extremely well and almost becomes a part of your own business.
