Rackspace Whitepapers


Rackspace IT Industry Service Report: A study into the cost of poor IT customer service

In today’s highly competitive IT market, customer support is becoming a crucial issue. British businesses have grown more discerning and ‘satisfactory’ service is no longer good enough. IT providers who cannot meet customer expectations are losing out on business with 69 per cent of organisations dropping IT suppliers in the last year due to service shortfalls.

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Generation Cloud

The study, ‘Generation Cloud’, commissioned by Rackspace in association with the centre for Creative and Social Technology (CAST) at Goldsmiths, University of London, reveals that a generation of British users - two-thirds of respondents (66 per cent) - rely on the cloud computing services every day without realising it. The exploration was supported by quantitative research into attitudes and behaviour regarding the cloud among 2,000 UK adults.

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Gartner Magic Quadrant

Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting.

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Web in 2020

This white paper is part of the Rackspace 'Life Online' series which explores what the web will look like in the year 2020. The white paper covers both technology aspects and effects on life socially, economically and politically

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Creating Cost Efficiencies through Outsourcing

This white paper is written by IDC and looks at how a business can create cost efficiencies through outsourcing their hosting to a specialist provider. It also explores a test case example

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Mouse Rage

Another white paper in the 'Life Online' series this white paper looks at the frustrations of poorly performing websites and the effects this has on individuals, termed 'Mouse Rage'

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Switched On Guide

The switched on guide looks at the benefits of having your business 'always on' and the positive impact this can have on your bottom line. Often impossible to achieve cost effectively in house, it explores the benefits of outsourcing your email hosting to a reliable provider.

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