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Ways to Access your mail

All the Things you want from Colocation. None of the things you don't Rackspace Managed Colocation (also known as Platform Hosting) bridges the gap between the complete flexibility you get with do-it-yourself hosting and the convenience of a Managed Hosting…

Ways to Access your mail

All the Things you want from Colocation. None of the things you don't Rackspace Managed Colocation (also known as Platform Hosting) bridges the gap between the complete flexibility you get with do-it-yourself hosting and the convenience of a Managed Hosting…

New Business Email Licenses

In addition to the General Terms and Conditions, your use of the Mail Services is subject to the following additional terms and conditions: 1. ADDITIONAL DEFINED TERMS Some words used in this Addendum have particular meanings:“Bulk Mail” means email messages…

The Sunday Times 100 Best Companies to Work For Awards

Rackspace was voted as the 30th best place to work and once again the highest ranking IT Services company, in the prestigious Sunday Times 100 Best Companies Awards. Commended for its continued focus on employee engagement, Rackspace has ranked as one of the top ten companies for people, who love what they do, believe in the company and its future and deliver a great service. Rackspace has, for the third year running, been featured in the top tier of the Sunday Times Best Employer Awards. The Awards, which are based on employee interviews, indicate that Rackspace has created a fun and caring environment that helps nurture and grow individual talent. The Sunday Times notes that 89 percent of Rackspace employees that responded to the survey are excited about where the company is going, with 79 percent saying their work is great for their personal growth and 95 per cent stating that they are proud to work for the organisation.

National Customer Service Awards 2009

Rackspace Hosting won Customer Service Team of the Year for B2B and the highest honour Customer Service Team of the Year at the annual National Customer Service Awards. Rackspaces Intensive Team beat stiff competition from Telefonica O2 UK Limited, Virgin Holidays and the Isle of Man Bank to win the coveted awards, which recognise commitment to high standards of customer service; both through personal dealings with customers and by contributing to the overall customer care policy by their involvement in communications, problem solving and innovation.

UK Great Places to Work 2008

"Rackspace was ranked 29th best place to work in the UK 2008 Financial Times Great Place to Work Awards, being voted the 5th most welcoming place to work! Great Place to Work Institute said about Rackspace Rackers, as employees at Rackspace are known, are very satisfied with their workplace culture. They particularly appreciate the benefits provided which include a new online benefit choice system, a discounts package and a wide variety of office perks. Management works hard to create work-life balance and employees appreciate their efforts. Recently introduced competitions, out of work activity clubs and a charity and community work programme combine to add fun and zest to the working week.""

Customer Services Training Association

The Customer Service Training Association is a mutual self-help membership body. It was set up to enable members to develop and share best practices in customer service and leading edge training techniques. Rackspace uses its knowledge in this area to ensure service excellence, and to maximise staff retention and employee satisfaction.

Federation Against Software Theft

The Federation Against Software Theft and Investors in Software (IiS), two of the most respected independent names in the UK software industry, have joined forces to strengthen and clarify the advice given to the end user community relating to best practice for Software Asset Management (SAM) and achieving cost efficient licence compliance.

Cloud Industry Forum

The Cloud Industry Forum (CIF) is an industry body that champions and advocates the adoption and use of online (cloud based) services by businesses. Cloud has seen exceedingly rapid adoption, driving the need for an industry-wide code of practice. As part of the Steering Committee of CIF, we are very excited by the prospect of guiding the direction of the Cloud industry and working with other bodies like CIF to establish best practice in the sector.

SAS 70 Type II

At Rackspace we take the assets and data youve entrusted us with as a serious responsibility. We have implemented many processes and safeguards designed to protect your most mission critical information. The SAS 70 Type II Certification is designed to give the peace of mind to know that our processes and procedures are held to a higher standard and that your data will remain secure throughout your partnership with Rackspace. We view a SAS 70 Type II examination as a necessity. A service auditor's examination performed in accordance with SAS No. 70 ("SAS 70 Audit") is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. A Type II report not only includes the service organization's description of controls, but also includes detailed testing of the design and operating effectiveness of the service organization's controls. Rackspace has implemented SAS 70 Type II certifications across all its data centers.

PCI Data Security Standard

The Payment Card Industry Data Security Standard (PCI DSS) is a global information security standard defined by the Payment Card Industry Security Standards Council (PCI SSC). The purpose of the standard is to reduce credit card fraud. This is achieved through increased controls around data and its exposure to compromise. The standard applies to all organizations which process, store, or transmit cardholder information. In June 2009, Rackspace was approved by Visa as a Compliant Level 1 Payment Card Industry (PCI) Service Provider.

ISO 27001

ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls. This helps Rackspace protect our customers and Rackspace information assets. In October 2009 the management of information security in the design, implementation and support of Hosted Systems at our LON 3 data centre facility was certified as compliant to ISO 27001:2005. A full reassessment is required every 3 years, and surveillance audits which review a section of the ISMS are performed every 6 months Customers may contact our auditors (Certification Europe) to verify the validity of our certificate, which can also be viewed on the Certification Europe website by following this link: http://client.certificationeurope.com/print/5053

Turning Point

The Turning Point needed an Email solution which would offer secure backup (a large proportion of our company data/history is kept in email form) and extreme reliability of transmission and reception to ensure our entire international team was in constant contact. The obvious choice was Rackspace Microsoft Exchange with their reputation for 24/7/365 Fanatical Support

Equator

Glasgow-based full service e-business and online marketing agency, Equator, is at the top of a list of internet development agencies in the UK. Web hosting is a key element of their success and they demand 100% uptime and 100% dedication from their support team - which is why they chose Rackspace to manage and maintain their web and database servers.

Jzero and Orange

Orange is one of the world's leading telecommunications operators with more than 170 million customers on five continents. They provide high quality GSM coverage to 99% of the UK population and at the end of September 2008, Orange had over 16.84 million customers in the UK. To keep up with customer demand and rapid changes in technology, the Orange UK learner management system was created by specialist e-Learning development company, JZero, as a bespoke online learning portal to train all Orange staff.

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