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Intensive Care Approach

Scale the smart way with virtualisation Rapid VM provisioning makes scaling easier and on-demand computing capacity possible so you can meet your performance and capacity needs at a moments notice (with pre-defined virtual machines). The security of dedicated virtual servers…

Email Hosting

All the Things you want from Colocation. None of the things you don't Rackspace Managed Colocation (also known as Platform Hosting) bridges the gap between the complete flexibility you get with do-it-yourself hosting and the convenience of a Managed Hosting…

Intensive Hosting

Scale the smart way with virtualisation Rapid VM provisioning makes scaling easier and on-demand computing capacity possible so you can meet your performance and capacity needs at a moments notice (with pre-defined virtual machines). The security of dedicated virtual servers…

National Customer Service Awards 2009

Rackspace Hosting won Customer Service Team of the Year for B2B and the highest honour Customer Service Team of the Year at the annual National Customer Service Awards. Rackspaces Intensive Team beat stiff competition from Telefonica O2 UK Limited, Virgin Holidays and the Isle of Man Bank to win the coveted awards, which recognise commitment to high standards of customer service; both through personal dealings with customers and by contributing to the overall customer care policy by their involvement in communications, problem solving and innovation.

Microsoft Hosting Service Provider of the Year

Rackspace was named by Microsoft as the winner of the Advanced Infrastructure Solutions, Hosting Solutions Partner of the Year in the annual Microsoft Certified Partner Awards 2007. The Partner of the Year Award in Advanced Infrastructure Solutions, Hosting Solutions, recognises the top Microsoft partner delivering market-leading, Microsoft-based solutions. Rackspace were also winners of the award in 2005 and 2003.

MySQL Certified Hosting Partner

Rackspace was the first MySQL Certified Hosting Partner and the Runner up in the 2004 MySQL Partner of the Year awards.

Customer Services Training Association

The Customer Service Training Association is a mutual self-help membership body. It was set up to enable members to develop and share best practices in customer service and leading edge training techniques. Rackspace uses its knowledge in this area to ensure service excellence, and to maximise staff retention and employee satisfaction.

SAS 70 Type II

At Rackspace we take the assets and data youve entrusted us with as a serious responsibility. We have implemented many processes and safeguards designed to protect your most mission critical information. The SAS 70 Type II Certification is designed to give the peace of mind to know that our processes and procedures are held to a higher standard and that your data will remain secure throughout your partnership with Rackspace. We view a SAS 70 Type II examination as a necessity. A service auditor's examination performed in accordance with SAS No. 70 ("SAS 70 Audit") is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. A Type II report not only includes the service organization's description of controls, but also includes detailed testing of the design and operating effectiveness of the service organization's controls. Rackspace has implemented SAS 70 Type II certifications across all its data centers.

PCI Data Security Standard

The Payment Card Industry Data Security Standard (PCI DSS) is a global information security standard defined by the Payment Card Industry Security Standards Council (PCI SSC). The purpose of the standard is to reduce credit card fraud. This is achieved through increased controls around data and its exposure to compromise. The standard applies to all organizations which process, store, or transmit cardholder information. In June 2009, Rackspace was approved by Visa as a Compliant Level 1 Payment Card Industry (PCI) Service Provider.

Base01

B2B communications specialists, Base One Group uses intensive dedicated hosting to save time and money and concentrate on the award-winning creative business for which they are well known.

Pod1

Before digital service agency POD1 shelled out on managed hosting they needed to be sure of total support for all their client websites. They found they could trust Rackspace as their managed hosting partner.

Hearst Digital

With over 50 million page hits across their publications, Hearst needed a hosting provider who could live up to their high traffic demands. Rackspace was the perfect match for Hearst, as they put the customer first and provide a level of service and support which is second to none.

SEM Solutions

SEM Solutions provides a professional website and server migration service to clients throughout the UK and in Europe. The SEM Solutions Migration Team specialises in Linux hosting and all members are skilled PHP and mySQL programmers. Dynamic database-driven websites, ecommerce, web applications, merchant accounts and multiple mailboxes can normally be moved without any unnecessary disruption to service or communications.

IT-Serve.com

IT-serve.com is a complete IT service and support company that provides everything from cabling infrastructure to a managed helpdesk. IT-Serve.com use their highly trained, friendly staff and their extensive experience in the Middle East to provide tailor-made IT support and solutions. IT-Serve.com create robust, secure, efficient and well maintained platforms for businesses to run from, thereby maximizing the customers return on IT investment.

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