Leandro is a Level III tech at Rackspace, providing front line and essential support for Rackspace customers who value the expertise and advice Level III techs can provide them.
"Working at Rackspace is never boring! It provides me with fun, daily technical challenges which push my development constantly. On top of this, there's the invaluable support of a knowledgeable group of colleagues, who are always willing to help!"
Onsite training and development at Rackspace through Rackspace University ensure that techs are constantly brushing up on existing skills as well as learning new ones.
Leandro's main interests include traveling, reading, exercising, as well as photography and music.
More About Level III techs
Level III tech's support Rackspace customers via both direct (phone) and indirect (ticketing system) contact assisting them in troubleshooting and maintaining complex web server configurations. Level III techs will have an extensive knowledge of web hosting technologies (OS specific - Microsoft Windows or RedHat Linux) and must be able to manage their own workload via their own ticket queue.
At Rackspace techs are not hidden away from customers and have frequent contact therefore they need to be able to communicate with confidence and conviction. Other qualities include:
- Anticipating problems and taking responsibility for timely resolution.
- Ability to plans workload to meet department objectives.
- Able to multitask in high workload environments.
- Focused on achieving objectives whilst remaining flexible to changing circumstances
- Thinks "Big Picture" with regards to customer's business goals. Always goes above and beyond for the customer.
