Rackspace is different to many other hosting providers in that we are a service orientated company. It is our goal to be the best service company your business has ever interacted with. Our customer service philosophy, Fanatical Support® has won much industry recognition, the latest of which is being voted the UK's best service company in the Unisys/Management Today Service Excellence Awards 2005.
"Fanatical Support makes me feel like having a genie lamp you can rub as many times as you want" Clive Palmer, Fastsurveyors Ltd"
The Rackspace core values reflect the importance of customer service in the Rackspace culture:
- Fanatical Support in all we do
- Results first, substance over flash
- Embrace change for excellence
- Passion in our work
- Keep our promises
- Treat Fellow Rackers like friends and family
For customers, Fanatical Support means that Rackspace employees are available 24/7/365 to meet and exceed our customer's expectations. Every customer gets fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network and infrastructure uptime and many other business-critical support features.
To make this vision a reality, we've concentrated on three key areas to ensure that the Fanatical Support tradition ensures - namely People, Systems and Processes
