FANATICAL SUPPORT

Rackspace® Unique Customer Service Philosophy

Rackspace is different to many other hosting providers in that we are a service orientated company. It is our goal to be the best service company your business has ever interacted with. Our customer service philosophy, Fanatical Support^® has won much industry recognition and is the foundation of our success. The latest award was being voted with the best customer focus in the country, in the 2008 National Business Awards.

"Fanatical Support makes me feel like having a genie lamp you can rub as many times as you want" Clive Palmer, Fastsurveyors Ltd"

The Rackspace core values reflect the importance of customer service in the Rackspace culture:

Fanatical Support in all we do
Results first, substance over flash
Embrace change for excellence
Passion in our work
Keep our promises
Treat Fellow Rackers like friends and family

For customers, Fanatical Support means that Rackspace employees are available 24/7/365 to meet and exceed our customer's expectations. Every customer gets fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network and infrastructure uptime and many other business-critical support features.

Hear what our customers say about Rackspace and the Fanatical Support they experience.

To make this vision a reality, we've concentrated on three key areas to ensure that the Fanatical Support tradition ensures - namely People, Systems and Processes.