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Fanatical Support
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FANATICAL SUPPORT

Rackspace® Unique Customer Service Philosophy

Rackspace is different to many other hosting providers in that we are a service orientated company.   It is our goal to be the best service company your business has ever interacted with.  Our customer service philosophy, Fanatical Support® has won much industry recognition, the latest of which is being voted the UK's best service company in the Unisys/Management Today Service Excellence Awards 2005.

"Fanatical Support makes me feel like having a genie lamp you can rub as many times as you want" Clive Palmer, Fastsurveyors Ltd"

The Rackspace core values reflect the importance of customer service in the Rackspace culture:

  • Fanatical Support in all we do
  • Results first, substance over flash
  • Embrace change for excellence
  • Passion in our work
  • Keep our promises
  • Treat Fellow Rackers like friends and family

For customers, Fanatical Support means that Rackspace employees are available 24/7/365 to meet and exceed our customer's expectations.  Every customer gets fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network and infrastructure uptime and many other business-critical support features.

To make this vision a reality, we've concentrated on three key areas to ensure that the Fanatical Support tradition ensures - namely People, Systems and Processes

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