While we believe that great service ultimately relies on great people, we also know that we need more than people with just great technical skills. They also need to have a strong desire to solve problems for customers – it is this desire that drives Fanatical Support®.
We therefore only hire those that demonstrate a strong passion and dedication for helping people. We choose people who embody courtesy, patience, friendliness and empathy along with the desire to always act in the customer’s best interest.
We believe the people we have at Rackspace® are among the best in the world at what they do. In order both to reward them and to keep them at the top of their profession, we invest heavily in training and development by providing in-house certification classes, third-party technology classes and customer care training.
There is also a strong sense of teamwork at Rackspace. As a company, we know we provide a service that is the envy of the managed hosting world; as individuals, we are all proud to be a part of it.
