One of the real advantages Rackspace® has over ISPs and technology conglomerates is that our systems are built for one specific task: hosting. This focus gives our systems huge flexibility and our specialisation enables us to offer a better service.
Not only do our systems provide the automation that helps us deploy complex hosting environments in a matter of hours, but once your hosting environment is in production, we’re able to monitor, identify problems, test potential solutions and roll back changes, all from within one system. This creates efficiency, which translates into faster service delivery and a dramatic reduction in the chance for human error. Below are just a few samples of how we’ve engineered specific systems to create a truly superior customer experience:
| Systems Help Ensure Fanatical Support® |
Benefit |
|
Service Level Management |
Allows for custom SLAs and properly tracks performance to an SLA. |
|
Provisioning System |
Provision secure, up-to-date, hardened servers and devices in a matter of minutes. |
|
Security Patching System |
Automatically apply security patches to necessary systems; log changes and roll back if necessary; track history of security updates. |
|
Incident Management System |
Quickly route incident to the engineer that can solve the issue. |
|
Network Management Systems |
Quickly make rule changes to customer network devices; roll back changes if necessary; make changes to global network infrastructure seamlessly to route around Internet congestion. |
|
Customer Extranet |
Provide customers deep insight into their hosting operations; communicate status of open incidents in real time; initiate changes to your hosting environment 24/7/365. |
